Looking for a Tidio alternative? What to compare
Tidio is a well-known live chat and AI chatbot tool, popular with online stores. If you are comparing it with alternatives, these are the points that change the monthly bill and what your customers actually experience.
How AI replies are priced
Many chat tools price the AI separately from the live chat seats, and count AI conversations or resolutions in different ways. Work out what 500 and 5,000 AI conversations a month would cost on each tool, using their current pricing pages. ONNT AI Chatbot includes AI replies in the plan: 100 a month free, then 1,000 on Starter ($19), 5,000 on Growth ($49) and 10,000 on Pro ($99), with optional reply packs if you run out.
Live chat and voice
Check whether a visitor can move from the AI to a person in the same window, and whether your team can answer from a shared inbox with read receipts. ONNT Growth includes live chat; Pro adds voice calls with the AI that can be transferred to a team member, plus optional video.
Online stores
If you sell on Shopify or WooCommerce, ask whether the chatbot can show real products with photos and prices, and send customers to order tracking. ONNT connects to your store's public product catalogue on paid plans; no API keys are needed.
Booking and lead capture
- Can it open your Calendly, Google Calendar or Cal.com booking page inside the chat?
- Does it email you each lead with a summary, and send leads to HubSpot or a webhook?
- Does it list the questions it couldn't answer, so you can improve it?
How to decide
Set up both on their free plans with your real FAQs, ask each the same 20 customer questions, and compare the correct answers, the leads captured, and the cost at your expected volume.