Looking for a Freshchat alternative? What to compare
Freshchat, part of Freshworks, is a messaging and support tool used by many growing companies. If you are a small business comparing it with simpler options, these are the points that make the biggest difference to cost and to what your customers experience.
How the AI is priced
Support platforms often charge per agent seat and add the AI assistant as a separate add-on or per-session charge. Check each tool's current pricing page and work out the monthly cost at your real number of chats. ONNT AI Chatbot includes AI replies in a flat plan: 100 a month free, then 1,000 on Starter ($19), 5,000 on Growth ($49) and 10,000 on Pro ($99).
Setup
Ask how long it takes to have an AI that answers from your own information. With ONNT you describe your business or import your website, review the draft, and paste one line of code.
Human hand-off
Check whether a visitor can reach a person in the same window. ONNT offers a WhatsApp hand-off link, live chat on Growth, and on Pro an AI voice agent that can transfer the call to your team with a summary.
Booking and integrations
- Appointment booking inside the chat (Calendly, Google Calendar, Cal.com)
- Leads emailed instantly and sent to HubSpot, Zapier or Google Sheets
- Product cards from Shopify or WooCommerce
- Live lookups in your own system, such as order status
How to decide
Try both with your ten most common customer questions and compare the answers, the leads captured and the monthly cost at your volume.