How to capture more leads from your website with a chatbot
A chatbot only helps your business if visitors leave their contact details. These simple habits make a big difference to how many leads your chatbot captures, whatever your business.
1. Teach it your top ten questions
Visitors leave when they do not get a quick answer. List the ten questions you hear most, such as timings, prices, location, how to book and what to bring, and write clear one or two line answers. These ten cover most conversations.
2. Write a welcoming first message
The greeting is the first thing visitors see. Make it specific and inviting, for example: Hi, I can help with timings, prices and booking. What would you like to know? A specific greeting gets more replies than a generic Hello.
3. Let it ask for contact details at the right moment
The best time to ask is when the visitor shows real interest: they ask about price, availability or how to book. ONNT AI Chatbot does this on its own, asking for a name and one way to reach them once the visitor is interested, and then saves it as a lead. Do not ask for details in the first message.
4. Give people a next step
Add your WhatsApp number in the settings so visitors who prefer WhatsApp can continue there. On higher plans, offer a talk to a person button so serious customers can reach your team right away.
5. Follow up fast
Leads go cold quickly. The chatbot emails you every lead immediately, so call or message the same day, ideally within a few hours. Mention what they asked about so the conversation feels personal.
6. Review and improve every week
- Open your dashboard and read the leads and what they asked for.
- Note questions the chatbot struggled with and add those answers to your settings.
- Check the activity chart: replies and leads per day show whether your chatbot is doing its job.
- Send leads automatically to Google Sheets or Zapier with the webhook option if you track enquiries there.
7. Put it where customers are
Install the chatbot on every page that matters, especially your home page, pricing or services page and contact page. If visitors come from ads, install it on the landing page too, so the people you paid for can get answers immediately.