AI chatbot for law firms and legal practices
People look for a lawyer when something has gone wrong, often in the evening and in a hurry. A website AI chatbot can greet them straight away, explain how your firm works, collect the basic facts and book a consultation, so your team calls back a prepared client the next morning.
What the chatbot should and shouldn't do
The chatbot answers questions about your firm, not about the law. Tell it which practice areas you cover, your consultation process and fees, office hours and locations. In its instructions, say it must not give legal advice and should invite the visitor to book a consultation instead. The AI is told not to invent details it hasn't been given, but you should still test it with tricky questions before going live.
Questions to load as FAQs
- Do you handle my kind of matter (family, property, employment, immigration, criminal, company)?
- How much does a first consultation cost, and is it online or in person?
- What documents should I bring?
- How quickly can someone speak to me?
- Which languages does your team speak?
Collect intake details
When a visitor wants help, the chatbot asks for their name, phone or email and a short description of the matter, then emails it to you straight away. Keep intake short: ask only for what you need to check conflicts and route the enquiry. Detailed facts belong in the consultation.
Book consultations
Add your Calendly, Google Calendar booking page or Cal.com link and the chatbot offers a "Book a time" button inside the chat (paid plans). On Pro, a visitor can also talk to the AI by voice and be transferred to a member of your team.
Confidentiality
Tell visitors not to share sensitive details in the chat until they have spoken to a lawyer, and say so in your greeting. Conversations are kept for 90 days so you can review them, and you can delete any conversation from the dashboard. Check your own professional rules on advertising and client intake before you go live.